Heather Jones, Senior Director, Client Engagement
I build relationships that make room for honesty, momentum, and meaningful progress. I’m known for stepping into moments that require clarity, collaboration, and a thoughtful approach, not just to the work itself, but with the people behind it. I lead with curiosity, ask the hard questions with care, and stay committed to helping others move forward with clarity and confidence.
I’m energized by big-picture thinking, collaborative problem-solving, and work that challenges me to adapt in real time. Some of the most rewarding moments in my career have come from building trust with initially hesitant stakeholders, earning the space to support them in a way that feels both strategic and personal. Along the way, I’ve helped mentor team members, shape client approaches, and co-develop new capabilities, including our evolving change management practice. I look for the moments that matter, especially during times of transition, and try to create space where people feel supported and equipped to lead through them.
I take pride in being a consistent, thoughtful presence for my colleagues and clients. Someone who shows up, leans in, and makes room for others to do the same.
Outside of work, you’ll find me walking the dog, playing music, or spending time with the people I love. Those moments give me perspective and help me return to the work grounded, creative, and ready to contribute.
